Bestie Business Card
Discover your perfect mattress. Come visit your local store at 27716 Novi Road, Novi Michigan 48377. Experience unique comfort with expert guidance.
Business Hours
Local Map
DirectionsAbout Novi, Michigan, USA
MoreThe economic environment in Novi is diverse, with major employers ranging from technology and automotive to healthcare and finance sectors. The city’s strategic location enhances its accessibility, offering connections through major highways like I-96 and M-14 and proximity to Detroit Metropolitan Airport (DTW). Safety is a strong suit for Novi, featuring lower crime rates than state and national averages, thanks in part to active community engagement by the local police department. With distinct seasons ranging from warm summers to snowy winters, Novi’s climate adds charm to its varied recreational offerings, including parks, trails, and water activities along the Rouge River. The city's cultural diversity is reflected in its amenities, from a wide array of dining options to shopping centers and community events, underscoring Novi’s appeal as an ideal place for living, working, and visiting.
Nominated for BestAround
Purple - Twelve Oaks Mall distinguishes itself in the competitive mattress retail landscape by positioning itself as a pioneer at the intersection of technology and customer service. Their commitment to innovation, evidenced by their science-backed approach and the 100-night trial period, clearly signals an ambition to redefine sleep quality. This focus on technological advancement coupled with a customer-centric philosophy, exemplified by the flexible return policy and financing options, sets them apart.
However, it's the exceptional service that truly elevates Purple. While other retailers may struggle with unsupportive staff, customers consistently praise Purple's knowledgeable and friendly associates for their genuine care and expertise. The "Ask a Sleep Genius" service further reinforces this commitment to personalized guidance, turning the shopping experience into an educational journey. This dedication to both product innovation and human connection is a key factor in Purple's potential to earn the prestigious "BestAround" title.
The store's modern aesthetic, described as "futuristic," "luxurious," and "amazing," contributes significantly to the positive customer experience. Beyond the tangible offerings, Purple cultivates an atmosphere of trust and informed decision-making through its knowledgeable staff and comprehensive product information. This holistic approach, blending cutting-edge technology with genuine human interaction, positions Purple - Twelve Oaks Mall as a compelling contender for "BestAround" recognition.
About Purple - Twelve Oaks Mall
Purple - Twelve Oaks Mall, the pioneering mattress store, has positioned itself at the forefront of the industry by integrating cutting-edge technology and scientific research into its offerings. As the world's first comfort tech company backed by science, Purple aims to revolutionize sleep quality through innovative mattress designs that cater to individual needs. The 100-night trial period is a cornerstone of their customer-centric approach, allowing potential buyers to experience the full benefits of their products without long-term commitment. This generous trial, coupled with a 10-year warranty, underscores the company's confidence in its offerings and commitment to customer satisfaction.
One of the key selling points for Purple is its flexible return policy, which includes a 21-day minimum stay before a return or exchange can be initiated. This policy not only ensures that customers are genuinely satisfied with their purchase but also provides a safety net for those who might find a mattress unsuitable for their needs. The store's financing options, available through Affirm, further enhance the shopping experience by allowing customers to "sleep tonight and pay tomorrow," making it easier to try out different products without significant upfront costs.
Purple's emphasis on scientific backing and customer support is evident in its "Ask a Sleep Genius" service, which offers personalized advice and expert guidance to help customers make informed decisions. The store also provides a dedicated section for essential and luxury mattresses, ensuring that shoppers can find products tailored to their specific needs and preferences. Located in Livonia, Michigan, Purple stands out as a leader in the mattress retail market, combining innovative technology with a customer-first philosophy to deliver superior sleep solutions.
Category Tags
What Customers Say
101
Official Google Reviews
Customers consistently highlight the exceptional customer service at Purple - Twelve Oaks Mall, with many praising associates like Jay, Carter, Jorge, and Hailey for their knowledge, patience, and friendliness. This stands in stark contrast to negative experiences involving unhelpful or unsympathetic staff, such as one customer's encounter with David at another location who exhibited inappropriate behavior.
Beyond service, the physical experience is frequently lauded. Shops are described as "futuristic," "luxurious," and "amazing," with attention to detail in product displays and a welcoming atmosphere. The variety of products offered, from mattresses to pillows and even therapeutic items like weighted blankets, is consistently praised for its comprehensiveness.
Many customers emphasize the knowledgeable expertise of staff like Carter and Jorge, who provide detailed information about different mattress types and models, helping customers make informed decisions. This level of service extends to personalized recommendations, as seen with Emily's confidently guided purchase and Jalen's assistance with her daughter's needs. Overall, Purple - Twelve Oaks Mall presents itself as a destination not just for purchasing mattresses, but for a positive and informative shopping experience.